Mixed BillingPrivacy Policy
Your Personal Health Information and your Medical Record may be collected, used and disclosed for the following reasons:
- For communicating relevant information with other treating doctors, specialists or allied health professionals.
- For follow up reminders or recalls (such as a phone call or letter if the doctor wishes to discuss test results, or to remind you of further care needed).
- For National/State registers (e.g. Immunisation data)
- For State/Territory reminder systems, (e.g. cervical screening – reminders or familiar cancer registries).
- Accounting / Medicare / Health Insurance procedures
- Quality Assurance activities such as accreditation
- For disease notification as required by law (e.g. infectious diseases)
- For use by all doctors/nurses/allied health professionals in this group practice when consulting with you
- For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
- For research purposes (de-identified, meaning you are not able to be identified from the information given)
If you have any concerns or wish to restrict access to your personal health information, please discuss these with your doctor or receptionist.
This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients for inspection.
Your Rights
If you have a complaint, we would like to hear about it.
Please feel free to talk to your doctor or receptionist or complete a complaints form and drop it into the complaints and suggestions box displayed in the reception area.
We take your concerns, suggestions and complaints seriously.
For further information, please contact:
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne 3000
Tel: 1300 582 113 between 9am and 5pm, Monday to Friday
Website: www.hcc.vic.gov.au