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Privacy and our website

Collection of your personal information

The personal information we collect via this website may include:

  • The content in electronic forms that you submit via this website. For example a request to provide services, information or to take action
  • Information submitted by you in an online survey
  • Messages or comments, including personal information such as name, email address and telephone number, you submit to us via this website. For example through email addresses displayed on this website.

Email addresses on this site will only be used to respond to specific user queries and will not be added to any mailing lists, nor disclosed to any other party without users' knowledge and consent, unless required by law.

Web statistical data collection

Pages on the site may be coded with Google Analytics software. This is transparent to the user, as the software makes use of JavaScript code in the source HTML of the web page. This JavaScript stores a first-party cookie in your browser, which contains a unique identifier, and sends information to Google Analytics. This enables Google Analytics to track the number of unique visitors to the site. In no way does this unique identifier identify a user personally. We do not and will not marry any data collected by Google Analytics with any personal information.

While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above.

Use and disclosure of your personal information

Where we collect personal information from you via our website, a privacy disclaimer will indicate which third parties we might share your information with (if any). In addition to providing our services to you and carrying out your requests, we may use or disclose personal information that we collect about you for purposes including the following:

  • For the purpose that we have collected the information
  • Purposes related to our research, planning, product and service development, security and testing
  • Purposes connected with the operation, administration, development or enhancement of this website
  • Where we suspect that fraud or unlawful activity has been, is being or may be engaged in
  • Any other purposes required or authorised by law.

We may share personal information within the practice and with third parties.

The types of third parties to whom we may disclose your personal information includes our contracted service providers who assist us in providing this website and delivering our services such as our software developers, organisations who provide archival, auditing, professional advisory, banking, mailhouse, delivery, recruitment, call centre, information technology, research, utility and security services.

We may also disclose your personal information to your authorised representatives or third parties acting on your behalf, for example your solicitor or interpreter.

If you have made an online booking, your details will be forwarded to our practice management software and the developer's organization, our staff and contractors and any other third parties to whom your booking relates or who can assist in processing your booking and delivering the service to you.


We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail. We will remove personal information from our system where it is no longer required (except where archiving is required and in order to fulfil our obligations under the Australian Privacy Principles.

We take additional steps to protect the security of your personal information, such as strong 128-bit SSL encryption. Before using these facilities, you should ensure that you are using a web browser that supports 128-bit encryption. In many web browsers, you can confirm that your session is encrypted by the appearance of a locked padlock symbol located in the browser status bar at the foot of the browser.

Feedback, information request form and email

We may preserve the content of any feedback form, information request form, email or other electronic message that we receive. Any personal information contained in that message will only be used or disclosed in ways set out in this Website Privacy Statement. We will not use that information to add you to a mailing list without your consent.